The following article explains the scan errors you might encounter while using Crashtest Security Suite, what they mean, and how to troubleshoot them.
General Error Codes
Error code |
Description |
What to do |
General Error |
Unfortunately, our scanner ran into an error, and we cannot tell you exactly what happened. |
|
Container Failed |
This is an internal error. It means that the scanner failed but did not report the error for unknown reasons. |
|
Too many redirects |
Our scanner is allowed to redirect only ten times in a row. Once this amount is surpassed, the scanner cannot go through the redirection again. |
|
The scanner Cannot Reach The App.
Error code |
Description |
What to do |
URL not reachable / application not reachable |
Our scanner could not access the web application you are trying to scan. |
Please confirm that our IP Addresses are whitelisted and that the application is reachable. |
Connection Timeout |
While running the security scan, we experience one or several connection timeouts related to the application you are trying to scan. |
|
Connection Failed |
While running the scan, we could not establish a reliable connection with the Scan Target, or the connection dropped throughout the scan. |
|
Log In Problems
Error code |
Description |
What to do |
HTTP Basic Auth Missing |
We detected that your system is using HTTP Basic Auth protection. However, our scanner has no credentials configured within the scan target preferences. |
Please configure the system authentication parameters and restart the scan. |
HTTP Basic Auth failed |
While running the scan, we tried to use the provided HTTP Basic Auth credentials. However, the Log-In was not successful. This can be due to several reasons:
|
|
API Problems
Error code |
Description |
What to do |
URL Mismatch |
The project URL from the frontend and the scanned URL from the Swagger file does not match. |
|
API Specification parsing failed |
While trying to parse the API specification, our scanner detected that it does not follow the Swagger 2.0 or OpenAPI 3.0 standard. |
|